Commitments to My Clients
Competence, Value, and Exceptional Service
You have many choices when you hire a lawyer. Be choosy. I welcome your high expectations.
Your attorney’s advice is the key to your peace of mind and your satisfaction with the plans you are putting in place for your future security and the ongoing well-being of your loved ones. You should be confident that the attorney you hire has the required experience and skills to handle your particular concerns. Your attorney should make you feel comfortable discussing all of your concerns and asking any questions you may have.
Equally as important to your satisfaction is the quality of customer service that the firm offers. Exceptional client service is a distinguishing feature of my law firm. I greatly value my clients and the trust that they place in me. My commitment to exceptional client service – every day, for every client – reflects that. I offer complimentary, half-hour consultations so you may determine if you would like to work with me.
Once retained, I make the following commitments:
By concentrating my practice on Estate Planning, Probate, and Elder Law, I can leverage my professional experience, skills and interests to effectively represent clients. By focusing my practice, I am able to remain fully informed and up-to-date on changes and trends relevant to my clients’ needs.If you have questions about another area of the law, I would be pleased to refer you to a colleague.
Current technology provides small law firms with access to various resources and services which, even ten years ago, were cost-effective only for larger law practices. By using technological advances, I am able to offer efficient, high-quality legal services at a reasonable charge.
You want an attorney who really listens and who understands your concerns. You want answers to your legal questions. You want to know about the options available to meet your needs. You want greater certainty and few surprises with the legal process.
In short – you want good communication with your lawyer. When retained, I commit to:
- Discuss your concerns thoroughly
- Identify your goals with specificity
- Describe options, strategies, and legal procedures clearly
- Respond to your questions promptly
- Provide updates regularly
Convenience and Flexibility
I provide both in-person and virtual appointments. If you prefer to meet in person, my firm offers a secure, confidential meeting space, outside of downtown Duluth, with convenient access to free parking. I am also pleased to make home, hospital, and nursing home appointments for clients unable to travel.
Evening and weekend appointments are available to accommodate your schedule.
I work with clients throughout northeastern Minnesota – Duluth, Hermantown, Proctor, Cloquet, Esko, Carlton, Grand Rapids, the North Shore including Two Harbors, Silver Bay, and Grand Marais, and the Iron Range including Hibbing, Virginia, and Ely.